Frequently Asked Questions

Q. How do I get started?

A. Click on the “Contact Page” link and provide your contact information along with a brief description of what you are looking for. A member of the HonestGainzz community will follow up with you as soon as possible. Due to Covid-19, it may take up to 24 hours.

Q. What makes HonestGainzz unique?

A. HonestGainzz will help you establish the foundation to reach your health goals. Being responsible is a big part of life, and HonestGainzz will hold you responsible. At HonestGainzz we are a family who is honest with one another. When one member succeeds, we all succeed. HonestGainzz was designed to help people obtain a healthy lifestyle through the support of others. By having a place for people to support one another physically and mentally, they can receive training from experts in the field. In the current fitness training profession, it is a competitive field with everyone working against each other. HonestGainzz was created with the intention of bringing fitness trainers, dietitians, and nutritionists together to establish a professional association. The professional association is designed to support one another through collaboration.

Q. How long does it take to get access to the HonestGainzz digital platform?

A. Once you have submitted your personal information through the contact page, a member of HonestGainzz will reach out to you within 24 hours to schedule a free consultation. Once an agreement has been reached and payment has been confirmed, you will gain full access to the digital platform immediately.

Q. How long does a personal training session last?

A. Personal training sessions are normally 60 minutes per session. If you feel you need more time, we are happy to accommodate with providing longer sessions.

Q. How much does it cost?

A. We get this question a lot. Unfortunately the answer depends on the individual's needs. There is no definitive answer without first discussing your goals.

Q. What does the calendar show?

A. The HonestGainzz calendar will show you the date, time, location, class description, and trainer's name. There is an option to join a class. As a client, you would select the sign-in option. As a potential new member, you will be directed to fill out the contact page.

Q. What is resources?

A. This page will list all the HonestGainzz resources or supplies which can benefit future clients and members.

Q. Should I consult with my physician before starting this training program?

A. We advise all of our clients to consult with your primary care physician (PCP) prior to starting a training program. It is particularly important if you have any pre-existing health conditions or injuries.

Q. Will my program include support with nutrition?

A. HonestGainzz was designed to help people obtain a healthy lifestyle through the support of others. Our core belief is that with dedication, consistency, and support you can outwork poor habits. By purchasing any one of the team subscriptions, it will give you access to receive support with nutrition to meet your needs and achieve your goals.

Q. Can I cancel my purchase and receive a refund?

A. If you have not started an in-person class, we will allow you to cancel at anytime. However, if you have already begun your in-person class, we take that as a firm commitment and do not issue any refunds. Unfortunately, we do not offer refunds for the online programs due to gaining immediate access. We do make exceptions for extenuating circumstances on a case-by-case basis especially during the COVID-19 pandemic. For inquiries regarding your personal situation, please contact us via email: Honestgainzz@gmail.com

Q. Do you offer a referral discount?

A. If you refer a friend and they join the HonestGainzz family you will receive a referral discount. Please contact our team for more details.

Q. How do you handle communications with clients?

A. Clients have a direct connection with their trainers over the HonestGainzz digital platform. If there are any technical issues, please contact us at https://honestgainzz.com/contact.html, and someone will respond back to you within 24 hours.

Q. How do I go about canceling my program if I am no longer interested?

A. We are sad to see you go. We allow you to cancel at anytime. If you have already begun your program or class, there are no refunds. Unfortunately, we do not offer refunds on any of the digital programs as you gain immediate access.

Q. What happens if I miss a scheduled session?

A. The first session will be excused. If you’re unable to attend a scheduled session, it would be excused upon receiving a minimum of 24 hours notice.

Q. What kind of COVID-19 precautions are being taken?

A. HonestGainzz is all about safety, and reinforce how clients and trainers can protect one another from COVID-19 by communicating the following:
-If you have symptoms, notify your trainer and stay home.
-If you are feeling sick, follow the CDC guidelines and do not attend in-person training until you meet the criteria to discontinue home isolation.
-If you are feeling well but have someone in your household with COVID-19, notify your trainer and follow the CDC guidelines.
-Wash your hands often with soap and water for at least 20 seconds, or use hand sanitizer with at least 60% alcohol if soap and water are not available.
-Avoid touching your eyes, nose, and mouth.
-Cover your mouth and nose with a tissue or inside of the elbow when coughing or sneezing, immediately throw tissue in the trash, and wash your hands.
-Taking temperatures with touchless thermometers.
-Conduct a hazard assessment of the workplace especially where clients might be exposed to COVID-19.
HonestGainzz has developed a cleaning protocol for disinfecting frequently-touched objects and surfaces at the beginning and end of each session. HonestGainzz trainers are not hosting large classes. All participants are staying at least 6 feet from others at all times. HonestGainzz trainers are using face coverings when social distancing is not possible, especially in areas where there are high levels of cases.

Q. What kind of things can the program and/or classes help me with?

A. The digital platform provides a place where you can record your progress like a fitness journal. You can keep track of your body measurements, enrolled classes, and nutrition. The classes help keep you on track with reaching your goals as your trainer holds you accountable. As long as you make the effort to attend the class, the rest will be taken care of by your trainer.

Q. How long does this process take?

A. We get this question a lot. Unfortunately the answer is dependent on the individual. There is no definitive answer without first discussing your particular goals. For example, finding the best weight loss program versus the appropriate muscle growth program will be measured differently. We will assess your fitness and nutrition goals, and provide a realistic time frame upon completing the initial consultation with one of our staff members.

Q. What are the workouts like?

A. We've got workouts for all abilities, whether you're at home or at the gym. All the exercises from all the workouts are video guided.

A. We've got workouts for all abilities, whether you're at home or at the gym. All the exercises from all the workouts are video guided.

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